Delivery Policy
Delivery Services:
- Orders Over £40: We are delighted to offer Next Day Delivery for orders exceeding £40, utilising DPD and Royal Mail services to ensure your items arrive promptly.
- Orders Under £40: For orders less than £40, we provide a Two-Day Service via Royal Mail, ensuring your products are delivered efficiently and reliably.
Delivery Area: Currently, delivery is available within the UK only. We aim to expand our delivery destinations in the future and will update our policy accordingly.
Here’s how it works:
- Order by 1:30 PM (Monday-Friday): To qualify for Next Day Delivery, please place your order before 1:30 PM from Monday to Friday. This ensures that your items are processed and dispatched in time for the next day's delivery.
- Orders After Cut-Off Time: If you place your order after 1:30 PM, it will be processed on the next working day, and you can expect your delivery the following day. For example, an order placed on Friday after 1:30 PM will be processed on Monday for Tuesday delivery.
- Weekend Orders: Orders placed over the weekend (after 1:30 PM on Friday, all day Saturday and Sunday) will be processed on Monday for delivery on Tuesday.
Please note that our Next Day Delivery service is designed to bring your items to you quickly and efficiently, ensuring that your needs are met with the speed you deserve. This service is subject to availability and may vary depending on your location within the UK.
Eligibility: Next Day Delivery is available for orders over £40. When checking out, please select the Next Day Delivery option to take advantage of this service.
Ensure you get your products when you need them by keeping the cut-off times in mind. Happy shopping!
Returns & Refunds Policy
30-Day Returns:
Your satisfaction is paramount to us. If you are not entirely happy with a purchase, you may return it within 30 days of receipt. To initiate a return, please use our contact form to set up the return, and we will provide you with the necessary details and a return label.
- Returns Fees: Should the item no longer be wanted, a returns fee will be applied. However, if the return is initiated within the first 30 days from the purchase date, we will provide a return label free of charge.
- Condition of Returned Items: Items must be returned in their original condition, including packaging, manuals, and any accessories. Failure to return goods as previously described may result in a refusal of the return.
After 30 Days - Warranty Claims:
- 12-Month Warranty: Our products are accompanied by a 12-month warranty covering manufacturing defects. Should you encounter any issues within this period, please contact us to arrange a repair or replacement.
- Warranty Process: For items under warranty requiring repair or replacement, refunds will not be offered. We will, however, ensure that the item is repaired or replaced in accordance with the warranty terms.
- Warranty Exclusions: The warranty does not cover damage caused by misuse, accidental damage, or wear and tear. It is limited to manufacturing defects only.
Cancellation Policy
Cancelling Your Order:
- You may cancel your order for a full refund at any time before the order has been dispatched.
- If the order has already been dispatched, please wait for the item to arrive and then follow the returns process mentioned above.
Refunds
- Refunds Timing: Upon receipt and inspection of the returned item, refunds will typically be processed within 7-10 working days. The refund will be issued to the original payment method.
- Refund Amount: The full purchase price will be refunded, excluding any return shipping fees for items no longer wanted after the first 30 days.
- Notification: You will be notified via email once your return has been processed and the refund has been issued.
Contact Us
For any queries regarding delivery, returns, cancellations, or refunds, please do not hesitate to contact us through our contact form. Our dedicated customer service team is here to assist you with any concerns or enquiries you may have.