How can I place an order?
Orders can be placed directly through our website, hcsgadgets.com. Simply add the desired products to your cart, proceed to checkout, and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, Klarna and ClearPay.
Do you offer next-day delivery?
Yes, we offer next-day delivery for orders over £40 placed by 1:30 PM, Monday to Friday. Orders under £40 or placed after the cutoff time will be processed using a two-day service.
Can I return a product if I’m not satisfied?
Yes, we offer a 30-day return policy for items that are in new and unused condition. Please refer to our Returns Policy for detailed instructions on how to initiate a return.
What warranty do you offer on your products?
All our gadgets come with a 12-month warranty covering manufacturing defects. For hoverboards and electric scooters, we offer a 6-month warranty specifically for the battery. Please note, the warranty does not cover water damage, debris damage, or issues arising from unauthorized modifications.
Frequently asked question
Use this text to provide answers for your most commonly asked questions.
Are hoverboards safe to use?
Safety is our top priority. All our hoverboards meet the latest safety standards, including UL certifications. We also provide safety tips and guidelines to ensure a safe riding experience.
Can I cancel my order?
Orders can be cancelled before they are dispatched. If your order has already been dispatched, you will need to wait for delivery and then follow our returns process.
How can I contact customer service?
Our customer service team can be reached through the contact form on our website. We aim to respond to all inquiries within 24 hours.